SlotBox Privacy Policy

At SlotBox, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at slotbox.com. By using our platform — whether you're exploring a slotbox bonus code, completing your slotbox login, or downloading the slotbox app — you agree to the practices described in this document. We encourage you to read it carefully.

Who We Are

Here at SlotBox, we operate as Slotbox N.V., registered in Curaçao (registration number 155357), located at Chuchubiweg 17, Curaçao. For players in the European Economic Area, our services are facilitated through Slotbox Limited (Cyprus, registration HE413893) and Slotbox CY Limited (Cyprus, registration 477680). We hold a Certificate of Operation issued by the Curaçao Gaming Control Board (OGL/2024/1381/0615). These entities act as joint data controllers responsible for the processing of your personal information.

What Information We Collect

Our SlotBox platform collects various categories of personal data to provide you with a safe, personalised, and legally compliant gaming experience. We may collect the following information about you:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and V+3X8dJVOEAfl&zP for your slotbox casino login
• Payment information including card details, e-wallet data, and transaction history
• Identity verification documents (passport, national ID, proof of address)
• Device information, IP address, browser type, and operating system
• Gaming activity, session data, and wagering history
• Communications you send to our support team via live chat or email
• Bonus and promotional usage data, including any slotbox bonus code or slotbox promo code applied to your account

How We Use Your Information

We at SlotBox use your personal data for clearly defined and lawful purposes. Our processing activities are grounded in contractual necessity, legal obligation, legitimate interest, and — where required — your explicit consent. Specifically, we use your data to:

• Create and manage your account, enabling secure slotbox casino login and account access
• Process deposits and withdrawals through your chosen payment methods
• Verify your identity in compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Provide and personalise your gaming experience across our 3,000+ game library
• Administer bonuses, including slotbox free spins, slotbox cashback rewards, and SlotClub VIP programme benefits
• Send you account notifications, promotional communications, and updates — where you have consented
• Detect and prevent fraud, cheating, or any abuse of our slotbox bonus or promotional offers
• Fulfil our responsible gaming obligations and support player protection measures
• Comply with applicable legal and regulatory requirements

Legal Basis for Processing

We process your personal data under the following legal bases depending on the purpose of processing:

• Performance of a contract: Processing necessary to deliver our services to you, including managing your account and processing payments
• Legal obligation: Processing required to meet regulatory compliance, including AML and KYC obligations
• Legitimate interests: Processing for fraud prevention, security monitoring, and service improvement
• Consent: Processing for marketing communications and optional data uses — you may withdraw consent at any time

Cookies and Tracking Technologies

Our SlotBox online casino uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse usage patterns. Cookies help us remember your preferences, support your slotbox app download experience, and ensure our platform functions correctly. You can manage or disable cookies through your browser settings; however, doing so may affect certain features of our website. For full details, please refer to our Cookie Policy.

Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in delivering our services. These include:

• Payment processors and financial institutions facilitating your transactions
• Identity verification and fraud prevention providers
• Game software providers powering our casino library
• Customer support tools enabling our 24/7 live chat service
• Regulatory authorities and law enforcement where legally required
• Our corporate group entities, including Slotbox Limited and Slotbox CY Limited

All third-party partners we work with are required to process your data securely and only for the specified purposes we authorise.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we keep your records for a minimum of five years following account closure to meet regulatory obligations. Specific data categories may be retained for different durations based on legal or contractual requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete information
• Right to erasure: Request deletion of your data where no legal obligation requires us to retain it
• Right to restriction: Ask us to limit how we process your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Withdraw any consent you have previously provided at any time

To exercise any of these rights, please contact us at support@slotbox.com. We aim to respond to all requests within 30 days.

Security of Your Data

We are committed to protecting your data using industry-standard technical and organisational measures. Our SlotBox platform employs SSL encryption, secure authentication protocols, and regular security audits to safeguard your information. Access to personal data is restricted to authorised personnel only, and all staff are trained on data protection responsibilities.

Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of slotbox.com following such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your data rights, please reach out to our support team. You can contact us at any time via live chat on our website or by emailing us at support@slotbox.com. We are here to help and will always respond promptly to your privacy-related concerns.